It appears evident that no one will look back at 2020 with any regret or nostalgia. Everyone will have their stories to tell for decades. For local governments 2020 was the year of the “great pivot” towards online services and remote work that transformed government in just a matter of weeks. Having conversed with hundreds of local government tech leaders as well as reviewing the many futuristic tech predictions in recent months, I compiled a composite of what cities and counties can reasonably expect in 2021.
Cybersecurity focus intensifies as the shift to a remote workforce becomes normalized. The growth of ransomware attacks places more pressure for IT to be more proactive and greater investment in IT resources will be required. Localities will have no choice but to place cyber funding as a much higher priority.
Managed services grow as local governments struggle to keep up with cybersecurity, application and storage needs. Many local governments will find that they can better achieve their operational objectives by turning to managed service providers who can leverage their infrastructure amongst many accounts thus offering the potential for better and more secure services, and expectantly in a cost-effective manner.
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