Thursday, May 7, 2020

Reasons Why Local Governments IT Operations

Having worked directly with local governments for over 15 years, I have concluded that it’s time for public managers to take a deeper dive into their technology systems and people as it relates to current threats and ever-growing deficiencies.

Indeed, the above headline is as much an attention-grabbing device as it is a call to action.

Recent ransomware attacks have brought to light many deficiencies in digital hygiene that have exposed system deficiencies regarding system recovery let alone preventing the attack in the first place. Certainly there are cities and counties that are performing extremely well in meeting the growing challenges of security, modernization, innovation, and lending edge applications, however far too many are living with serious deficiencies; both known and unknown.

Given the growing complexities of planning and maintaining technology as well as having the right staff, many local governments might be much better off outsourcing some or all of their IT operations.

Public managers can no longer accept the rationale from their direct reports that “I am doing the best job I can.” In way too many cases this is simply not enough and today’s demands for technology leadership goes far beyond dedication, duty, and countless hours trying to keep things going. It must include competencies as well. We must delve deeper and actively assess what vulnerabilities lie within our systems, as well as looking more closely at staff competencies and expertise. To be clear, it is not my intention to cast any shadow of a doubt regarding their hard work and dedication. Today’s technology comes with a greater price and this will be paid one way or another -- be it investments or damages.
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