While the adapt-or-die adage has long been used in the tech industry, the reality isn’t so black and white. Within this changing dynamic one thing is clear: Business transformation should be a key strategy for companies engaged in the business of technology – but not all have to follow the same path. As we look to the year ahead, now is a perfect opportunity to consider your options. We’ve outlined key questions you’ll need to think about as you make moves to become a more successful managed services provider.
Do you have customer-focused basics sorted?
Customer demand is driving a groundswell of technology decision-making today, but forgetting the basics can be costly. Before diving in too deep with the elements of emerging technology customers might request, make sure the following is in check:
A customer services mentality.
Foundational products or service.
A solid brand with clear value messaging.
An offer or partnership with cloud infrastructure providers.
A broad range of as-a-service products.
And inside sales team.
A diverse roster of vendor partners.
Sales training for solution selling.
Adequate capital to invest when and where needed.
A solid digital and pre-sales strategy.
Internal IT fluidity.
Making the transition from working an on-premises data center to the cloud was really fascinating for me. Working in the cloud environment is different from a regular data center because you can manage most of what you need to do from the console.
If I need to change dynamic host configuration protocol (DHCP) settings or modify subnets or access control lists (ACLs), it can all be done within the web interface or through the command line. In my previous positions, I’d have to pull up the management console for the specific services. I never did much with ACLs on network devices or routing before, but within a cloud environment, you get to learn all the facets in one spot.
More Info: network plus certification salary
Do you have customer-focused basics sorted?
Customer demand is driving a groundswell of technology decision-making today, but forgetting the basics can be costly. Before diving in too deep with the elements of emerging technology customers might request, make sure the following is in check:
A customer services mentality.
Foundational products or service.
A solid brand with clear value messaging.
An offer or partnership with cloud infrastructure providers.
A broad range of as-a-service products.
And inside sales team.
A diverse roster of vendor partners.
Sales training for solution selling.
Adequate capital to invest when and where needed.
A solid digital and pre-sales strategy.
Internal IT fluidity.
Making the transition from working an on-premises data center to the cloud was really fascinating for me. Working in the cloud environment is different from a regular data center because you can manage most of what you need to do from the console.
If I need to change dynamic host configuration protocol (DHCP) settings or modify subnets or access control lists (ACLs), it can all be done within the web interface or through the command line. In my previous positions, I’d have to pull up the management console for the specific services. I never did much with ACLs on network devices or routing before, but within a cloud environment, you get to learn all the facets in one spot.
More Info: network plus certification salary
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